On receipt of an application, the Information Officer will handle the request in terms of the provisions of PAIA.. The requester will be informed within 30 (thirty) days of receipt of the request whether the request has been granted or not. If a requester is dissatisfied with the outcome of not being granted a request, the requester can, within 60 days of being informed that the request was not granted, lodge an internal appeal. An appeal must be lodged in writing on a prescribed form obtainable - see Form B below. The Information Officer, who will ensure that it is dealt with in terms of PAIA, and inform the applicant of the outcome thereof.